1 pièce 1 ampoule

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Error code guide

WiZ bulb shown offline

The bulb no longer responds in the WiZ V2 app while the wall switch still powers it.

Symptom: grey or offline status in WiZ V2.

Likely causes: migration from WiZ V1 incomplete; router password or SSID changed; partial reset; phone on guest Wi-Fi.

Steps

  1. Use the WiZ V2 app (not the legacy one).
  2. Re-run Wi-Fi setup (pairing mode on the bulb).
  3. Keep the wall switch ON.
  4. Ensure the router broadcasts 2.4 GHz Wi-Fi (WiZ does not join 5 GHz-only networks).
  5. Several bulbs offline: reboot the router.

Support: wizconnected.com. Difficulty 2/5 · about 10–20 min · £0.

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